Knowledge Management In Action: IFIP 20th World Computer by Laurence Prusak (auth.), Mark Ackerman, Rose Dieng-Kuntz,

By Laurence Prusak (auth.), Mark Ackerman, Rose Dieng-Kuntz, Carla Simone, Volker Wulf (eds.)

International Federation for info Processing

The IFIP sequence publishes cutting-edge leads to the sciences and applied sciences of knowledge and conversation. The scope of the sequence contains: foundations of desktop technological know-how; software program concept and perform; schooling; desktop purposes in expertise; conversation structures; platforms modeling and optimization; details structures; desktops and society; desktops know-how; safety and security in details processing structures; man made intelligence; and human-computer interplay. court cases and post-proceedings of refereed foreign meetings in machine technological know-how and interdisciplinary fields are featured. those effects frequently precede magazine ebook and signify the most up-tp-date learn. The vital target of the IFIP sequence is to inspire schooling and the dissemination and trade of knowledge approximately all elements of computing.

For additional information concerning the three hundred different books within the IFIP sequence, please stopover at www.springer.com.

For additional information approximately IFIP, please stopover at www.ifip.org.

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Additional info for Knowledge Management In Action: IFIP 20th World Computer Congress, Conference on Knowledge Management in Action, September 7-10, 2008, Milano, Italy

Sample text

Figure 2: Process of designing pilots for the knowledge transfer in IS/IT outsourcing relationship as proposed by (Bugajska, 2007). The procedures of steps 3 and 4 as well as tools (KT Profiler and KT Instrument Catalogue) can be defined in form of a CarePack for reusable and therefore more sustainable knowledge transfer procedures within organization. Consider following scenario: A LocalBank sets up an outsourcing project and invites a SoftwareHouse firm to support their own IT department to develop crucial software for bank operations.

Harvard Business School Press, Boston, Massachusetts. , Jr. (2006) Winning the Knowledge Transfer Race, McGraw-Hill, New York. Fowler, B. (2006) Is Insourcing the New Outsourcing? CIO. , (1995) Design Patterns, Elements of Reusable Object-Oriented Software, Addison-Wesley. Gottschalk, P. (2007) Knowledge Management Systems: Value Shop Creation, IGI Publishing. Gregor, S. (2006) The Nature of Theory in Information Systems, MIS Quarterly, 30 (3), pp. 611656. Heinzl, A. , (2001) Erkenntnisziele der Wirtschaftsinformatik in den nächsten drei und zehn Jahren, Wirtschaftsinformatik, 43 (3), pp.

The knowledge keeper (an expert in the team of service provider) and knowledge receiver (the client’s team member – a novice) followed the method as described in CarePacks to deploy the pilot and effectively conduct the transfer of knowledge without the support of external facilitator. 24 Malgorzata Bugajska 5. g. inter-organizational transfer) with particular transfer purpose or goal. The name “CarePack” was coined by the knowledge transfer project leader from the Institution and was quickly accepted by the organization and our research department.

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